Tony is the Chairman and son of our founder Albert – He believes that to be successful our Company must always provide excellent customer service, we must always strive to form a strong working relationship with our customers that is firmly built on trust and we must always stick to and abide by our agreements. That doesn’t mean we’ll just tell you what you want to hear or provide mere lip service, we will always with respect, tell it like it is.
Andre is MD. Having spent his whole working life in the glass industry, his knowledge on the technicalities of a glass bottle is legendary. If you’re looking for advice on what bottle would be best suited to your product or what type of labelling would give your bottle shelf presence, then give Andre a call. He is considered within the glass industry as one of the absolute experts, his passion in life is glass and if you’ve a couple of hours to spare he’ll happily pass on his learnings. He’s currently actively involved with WRAP, the government committee set up specifically to look at ways of designing and producing even lighter and more eco friendly bottles.
Karon is FD. When you call the office it will most likely be Karon or one of her team that answers. Between them they answer every phone call, reply to all emails, plan delivery schedules and in general run the show. If that’s not enough she’s also responsible for ensuring we maintain our BRC accreditation, all our Health & Safety procedures are in place and at the end of the month makes sure the VAT man is happy.
Rodger looks after sales. He joined A E Chapman & Son Ltd after a long service in the retail sector. He covers the whole of the UK from John O’Groats to Lands End helping both our existing and new customers satisfy all of their bottling needs. Although officially classed as sales he is also passionate about delivering “world class” customer service and if he’s in your area you’ll often find he drops by just to make sure everything’s “ticketyboo”. He has access to Andre’s “hotline”, if a question crops up he doesn’t know the answer to, he knows who to call.